Shipping & Returns
We strive to ship all EU-orders within 1 business day. Please allow 1-2 days extra for international orders. The total delivery time will be the fulfillment time plus shipping time.
Slovenia
Shipping time: 1-2 working days
Shipping cost: FREE
EU
Shipping time: 2-4 working days
Shipping cost: FREE
USA
Shipping time: 2-4 working days
Shipping cost: 9 EUR
Rest of the world
Shipping time: 4-5 working days
Shipping cost: 9 EUR
Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. If you have any questions about orders, shipping or related topics please contact us at info@movolux.com.
Free Returns and Exchanges
When shopping at movolux.com we offer you free returns or exchanges of your products within 30 days of receiving them. We will not charge any extra shipping cost for exchanges. Please note that we are only accepting returns and exchanges if the item(s) is unused and packaging intact. Failure to meet this condition we reserve the right to reduce your refund by 30%. As soon as we receive your return, we will exchange your item(s) or give you a refund, depending on your wish. However, you will not be reimbursed for any shipping charges on your original order.
How to Return or Exchange your Movolux Products
To exchange or return your item(s) please follow steps below:
1. Contact us at info@movolux.com
State your e-mail with order number, the reason for your return and whether you want a “Return” or “Exchange”.
2. Pack your order
Once we have received your request, we will get back to you with a Prepaid Return Label and further instructions. Pack your order and attach the Return Label to the shipping box.
3. Take the parcel to your local drop-off point
Remember to ask for a receipt at the drop-off. Once your return has been received, we will confirm via e-mail and send you the refund by the payment method used for the purchase. If you have chosen to exchange to other product(s) they will be shipped within 2-3 business days.